eClients CRM
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Terms of Service

Effective July 12, 2026

These Terms of Service (“Terms”) govern access to and use of eClients CRM (the “Service”). By creating an account, accepting an invitation to join an organization, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

1. The Service

eClients CRM is a customer relationship management platform providing lead/opportunity management, quoting and invoicing, document management, calendar scheduling, email and WhatsApp communication tools, workflow automation, analytics, and optional AI-assisted features.

2. Accounts & Eligibility

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for safeguarding your password and any device/session used to access the Service, and for all activity under your account.
  • An organization’s Super Admin is responsible for managing that organization’s users, roles, and permissions within the Service.
  • You must notify us promptly of any unauthorized use of your account.

3. Your Data & Ownership

As between you and us, your organization retains all ownership rights to the customer relationship data, documents, and other content it submits to the Service (“Customer Data”). We do not claim ownership of Customer Data. You grant us a limited license to host, process, and display Customer Data solely to provide the Service to you, as described in our Privacy Policy.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or third party’s rights.
  • Send unsolicited bulk communications (spam) via the Service’s email or WhatsApp integrations, or otherwise misuse those integrations in a way that violates Google’s or Meta’s own platform policies.
  • Upload malicious code, or attempt to gain unauthorized access to the Service, other accounts, or organizations’ data.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits it.
  • Resell or white-label the Service to third parties without our prior written agreement.

5. Third-Party Integrations

The Service allows you to optionally connect third-party accounts and services, including Google (Gmail, Calendar), Meta’s WhatsApp Business API, and OpenAI-powered AI features. Your use of those integrations is also subject to the respective third party’s own terms of service and policies. We are not responsible for the availability or behavior of third-party services outside our control.

6. AI Features

Where the Service offers AI-assisted features (drafting, summarization, extraction), the output is generated automatically and may be inaccurate or incomplete. You are responsible for reviewing AI-generated content before relying on or sending it, particularly in communications with your customers.

7. Subscriptions & Billing

If your organization’s access to the Service is subject to a paid subscription plan, the applicable fees, billing cycle, and payment terms will be presented to you (or your organization’s administrator) at the time of purchase or upgrade. Fees are non-refundable except where required by law or expressly stated otherwise.

8. Suspension & Termination

  • You may stop using the Service, or an organization’s Super Admin may close the organization’s account, at any time.
  • We may suspend or terminate access if you materially breach these Terms, misuse the Service, or if required to comply with law.
  • Upon termination, we will handle Customer Data as described in our Privacy Policy’s data retention section.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECLIENTS CRM AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service in violation of these Terms or applicable law.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which the operating company is registered, without regard to conflict-of-law principles. [Operating company to confirm the specific governing jurisdiction with legal counsel before this policy is finalized.]

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email, and the “Effective” date above will be updated accordingly. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms can be sent to support@nextek.com.pk.